GASFrequently Asked Questions
This page contains information on Frequently Asked Questions relating to the GAS Fuel Saver Plus credit card. For information about the GAS Petrol Service Station business and its network, please use the FAQ link at the top of the page.
Listed below are a few of the most questions about the GAS Fuel Saver Plus credit card. Just click on your question for more information. However, if your question is not answered here, please contact the GAS Fuel Saver Plus customer services team on 0800 777 317
What benefits do I get on my GAS Fuel Saver Plus credit card?
What are the rates & fees on my GAS Fuel Saver Plus credit card?
Who Issues the GAS Fuel Saver Plus credit card?
What are the terms and conditions on my GAS Fuel Saver Plus credit card?
What payment options are available to me?
Does the GAS Fuel Saver Plus credit card work like any other credit card?
When do I receive the cash back on my purchases using my GAS Fuel Saver Plus credit card?
Why can the card not be used to purchase tobacco?
What do I do if my GAS Fuel Saver Plus credit card is lost or stolen?
How do I benefit from the ability to make contactless payments?
How do I know if I can make contactless payments?
How do I make a contactless purchase?
When will I need to enter my PIN for a contactless purchase?
Is there a risk of being charged for somebody else's purchase as I walk past a contactless reader?
Who do I contact if I have queries?
How do I apply for an increased credit limit?
What benefits do I get on my GAS Fuel Saver Plus credit card?
- Cash back
- 5% cash back on purchases at participating GAS Petrol Service Stations, and
- ½% cash back on purchases at other retailers
- This card cannot be used to purchase tobacco products
- World class security
- Embedded CHIP technology
- This is much more secure than magnetic stripe technology
- LENSecure
- Award-winning technology to help detect if your card has been duplicated or copied
- BNZ’s Zero Fraud Liability Guarantee
- As long as you have complied with the Terms and Conditions, you won't have to pay for any fraudulent charges
- MasterCard SecureCode
- You can register for this service which will provide enhanced online security when using your card at participating online retailers
- Embedded CHIP technology
What are the rates & fees on my GAS Fuel Saver Plus credit card?
- Please click HERE for full details
Who issues the GAS Fuel Saver Plus credit card?
- The card is issued by BNZ, but branded with GAS. All the features and benefits of BNZ's credit card capability are incorporated in this card
What are the terms and conditions on my GAS Fuel Saver Plus credit card?
- Please click HERE for full details
What payment options are available to me?
- Please click HERE for a link to the Payment Options page
Does the GAS Fuel Saver Plus credit card work like any other credit card?
- Yes, the GAS Fuel Saver Plus Mastercard works exactly the same as any other credit card. You can use it anywhere MasterCard is accepted, and start getting cash back on your purchases.
When do I receive the cash back on my purchases using my GAS Fuel Saver Plus credit card?
- Each month when your GAS Fuel Saver Plus statement is produced, the cash back that relates to your purchases on that statement will be credited to your account, and will be shown on your statement.
Why can the card not be used to purchase tobacco?
- Under the Smoke-Free Environments Act 1990, cash rebates are not permitted on the purchase of tobacco products. Accordingly, you may not use your card to purchase tobacco products.
What do I do if my GAS Fuel Saver Plus credit card is lost or stolen?
- It’s vital to report any lost or stolen cards straight away. BNZ will make every effort to get a replacement card to you as soon as possible*. If you’re travelling overseas, a replacement credit card can usually be couriered promptly to the MasterCard office nearest you.
- It's a good idea to have these phone numbers handy when travelling and even load them into your mobile phone for instant access.
|
Your Location |
Telephone Number |
|
New Zealand |
0800 735 901 |
|
Overseas |
+64 4 473 5901 (collect) 24 hours a day, 7 days a week |
|
Or, contact any bank displaying the MasterCard logo. To call collect from overseas, telephone the local country operator from a landline. Ask to be connected with the BNZ collect call number above. The operator will then call BNZ who will accept the call charges and you will be connected through to the Call Centre. |
*Card replacement fees apply
How to I benefit from the ability to make contactless purchases?
- Contactless purchases are quick and easy. There is no need to swipe, insert, sign or enter a PIN for transactions of $80 or less in New Zealand. And since your card never leaves your hand, there is a reduced risk of it being copied, so the card is safer.
How do I know if I can make a contactless payment?
- Here is an example of a contactless reader. It is attached to the main EFTPOS terminal (although some contactless readers are being built into the terminal). Note that it displays both the Visa pay Wave and MasterCard PayPass logos, indicating that it can read data for contactless transactions from Visa and MasterCard cards.
How do I make a contactless purchase?
- You will need to hold your card against, or slightly over the contactless reader for about ½ a second until you hear a beep, after which the reader will flash green.
When will I need to enter my PIN for a contactless purchase?
- In New Zealand, a single contactless purchase is limited to NZ$80.00 which is ideal for small day-to-day purchases. You will not normally need to enter a PIN for such purchases. For a purchase of more than NZ$80.00, you can still use your GAS Fuel Saver Plus credit card by entering a PIN. If you use your card overseas to make a contactless purchase, different limits or requirements may apply to determine when you must use your PIN or sign to use your card.
Is there a risk of being charged for somebody else's purchase as I walk past a contactless reader?
- There is no risk of accidental purchase. The card has to be very close to the reader for the transaction to occur. Nor is there any risk of being charged twice for the same purchase - even if you tap the contactless reader twice by mistake.
Who do I contact if I have queries?
- Within New Zealand
- you can call one of our customer service representatives on 0800 777 317, or contact any BNZ store.
- While overseas
- Within Australia, freephone any one of our customer service representatives on 1800 127 277
- From overseas, reverse charge +64 4 470 9201
- Call during normal business hours, Monday to Friday (exclude New Zealand public holidays)
How do I apply for an increased credit limit?
- If you want to apply for an increase in your credit limit, you can call our customer service representatives on 0800 777 317. You can also request a credit limit via BNZ Internet Banking.